Shipping policy

Shipping Policy

Muscle Mecca

Last updated: [Insert Date]

Thank you for shopping with Muscle Mecca. Below you will find important information regarding our shipping process.

1. Shipping Partner

All orders are shipped via The Courier Guy.

Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery.

2. Processing Time

  • Orders are processed within 1–2 business days (Monday–Friday).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During promotions, launches, or peak periods, processing times may be slightly longer.

3. Delivery Timeframes

Estimated delivery times via The Courier Guy:

  • Major Cities: 1–3 business days

  • Regional Areas: 2–4 business days

  • Outlying / Remote Areas: 3–5 business days

Please note: Delivery times are estimates and not guaranteed.

Muscle Mecca is not responsible for delays caused by:

  • Courier operational delays

  • Weather conditions

  • Public holidays

  • Incorrect address information provided by the customer

4. Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location

  • Parcel size and weight

Any promotional free shipping offers will be clearly stated on the website.

5. Order Tracking

Once your order is shipped, you will receive:

  • A confirmation email

  • A tracking number

  • A tracking link for The Courier Guy

If you do not receive tracking details within 2 business days, please contact us at:

📧 online.orders.musclemecca@gmail.com

6. Incorrect Address Information

Customers are responsible for providing accurate delivery details.

If an incorrect address is provided:

  • Muscle Mecca is not responsible for lost or delayed parcels.

  • Additional courier fees may apply for redelivery.

7. Risk & Responsibility

Risk of loss and ownership of goods passes to the customer once the parcel has been handed over to The Courier Guy.

If your parcel is marked as delivered but not received, please contact us within 24 hours so we can assist with an investigation.

8. Damaged Parcels

If your parcel arrives damaged:

We will investigate and assist accordingly.

9. Local Collection (If Applicable)

If you offer collection at your physical location, you can add this:

Local collection is available at:

Shop 7, Glen Village North Shopping Centre
C/O Solomon Mahlanga & Olympus Drive
Faerie Glen
Pretoria, 0081
South Africa

Customers will be notified when their order is ready for collection.